Frequently asked questions
Ask us anything about production, quality and printing techniques
More about our service and production
Production
Yes, on porcelain, absolutely. 95% of our porcelain mugs and cups undergo a high-temperature firing process (around 600–850 °C), which effectively “bakes” the print into the top glazing of the ceramic. The result is a dishwasher-safe imprint that can withstand up to 1,000,000 dishwasher cycles, making it incredibly durable and scratch-resistant, ideal for heavy-duty or hospitality use.
Some considerations:
Glass items (e.g., tea glasses): Prints on glass are scratch-resistant but not dishwasher-safe due to the lower firing temperatures incompatible with glass. Hand washing is recommended.
Etched glass: If you need something dishwasher-safe on glass, consider laser engraving. This method engraves your design into the glass itself and is 100% dishwasher-safe.
Very bright colors (e.g., neon shades, magenta, bright green, pink and yellow): To maintain the brightness and accuracy of these Pantone colors, we must fire at a lower temperature. This results in a less durable imprint that may not withstand frequent dishwasher use. We will always notify you during the ordering process if your chosen colors require this special treatment. Usually we advise handwash for this kind of prints.
| Material / Scenario | Imprint Type | Dishwasher-Safe? | |
|---|---|---|---|
| Porcelain | High-temp fired print | Yes – up to 100.000 cycles | |
| Glass (printed) | Low-temp fired print | No – hand wash only | |
| Glass (engraved) | Laser engraved | Yes – fully dishwasher-safe | |
| Porcelain with very bright colors | Low-temp fired print | Limited – hand wash recommended |
Yes. Before we start production, you will receive a digital proof (visual mock-up in PDF format) showing the placement and size of your logo. We only start the production of your order after formally approving the digital proof. In some cases, we recommend a physical printed sample—especially for large orders or complex artwork—to confirm exact colors and finish.
Yes, up to 95% accuracy. So please allow us 5% tolerance. We can print using Pantone (PMS) colors for precise brand matching. If possible, please send us your official brand colors (Pantone codes preferred) when sending us your logo/artwork.
For certain bright or neon shades, a lower firing temperature is required to preserve the color, which may affect dishwasher resistance—we will always inform you about this during the ordering process.
Every order goes through multiple quality control checks—from verifying the Pantone color mix to inspecting the print alignment and finish after firing. Only products that pass our final inspection are packed and shipped to you.
We work with trusted production facilities in Europe and Asia, depending on the product type and required printing technique. All printing for porcelain and glassware is done in professional ceramic printing facilities, using high-quality inks and firing processes.
If EU production is important to you, we offer a wide selection of products that are manufactured and printed within the European Union—simply let us know this requirement when placing your order.
Yes. In addition to standard exterior printing, we can also print on the inside rim, handle, or bottom of many cup models. This can create a unique branding effect. Availability depends on the product type—contact us to check what’s possible for your chosen mug or cup.
Please find all printing options on this page.
Yes. We have a growing range of sustainably produced mugs and cups, including items made in the EU, products with recycled content, and long-lasting porcelain designed for reuse. If sustainability is a priority, let us know so we can recommend the best options.
Common purchase queries answered
Orders and Shipping
For unprinted mugs and cups (if in stock): Typically you’ll receive them within 2–4 business days. Sometimes longer, but we’ll communicate the additional shipping time if applicable.
Standard printed items: Production and delivery typically take 2–3 weeks. During peak periods, the timeframe may be longer, up to 6 weeks.
Urgent (“rush”) printed items: We offer a select range that can be printed and delivered within 3–5 business days, if the artwork is provided quickly.
Once your order is confirmed, we’ll communicate the scheduled delivery date. Deliveries typically arrive on weekdays between 9 AM–5 PM. If you need it by a specific date, let us know—we’ll do our best to accommodate your deadline.
1. Parcel shipping (small orders)
For smaller shipments, we often choose parcel delivery as it’s usually faster and more economical. Your goods are packed in srong cardboard boxes with protective packaging to minimise the risk of breakage during transit.
2. Pallet shipping (large orders)
For larger orders, pallet freight is typically the better choice. From around six parcels or more, pallet shipping becomes more cost-efficient and offers extra protection against damage during transport.
If you have a preferred shipping method, please let us know when placing your order.
Yes. Orders within the Netherlands include 21% VAT (Value Added Tax).
For orders within the EU, VAT will also be applied unless you provide a valid EU VAT number, in which case we can invoice without VAT under the intra-community supply rules.
Orders shipped outside the EU are not subject to VAT, but local import duties or taxes may apply upon delivery.
Yes. We ship to most countries worldwide.
Within the EU and US, shipping is straightforward and fast. For countries outside the EU, we can arrange international freight, but delivery times and costs may vary. Please note that customs duties or import taxes may apply, depending on your country’s regulations.
If you’re unsure about shipping options or costs to your location, contact us with your delivery address, and we’ll provide a tailored quote.
We offer a variety of convenient payment methods to suit your needs:
- Bank transfer
- Credit card (Visa, Mastercard, etc.)
- Mollie
- Paypal
- Bankcontact
- Klarna (including “Pay Later” options)
Payment terms:
For new customers, payment is required in advance.
For regular customers, we can offer flexible payment terms on request.
If you have a preferred payment method, please let us know when placing your order.
Unfortunately, we do not sell to private individuals. We only supply business-to-business (B2B) customers, including companies, organizations, and institutions. We require a valid VAT or business identification number before we can create your order.
Yes, you can request a sample before placing a full order. If you’re unsure about the color, size, or design, please contact our sales team. We can also assist in sending you exact Pantone PMS codes if you need exact color verification. For example to match your company brand colors.
Please note that sample availability depends on the product. Unfortunately, we do not have samples for every color, size, or model. To check availability, simply send us a quick email with the exact SKU or product code you are interested in, and we’ll get back to you.
We can also produce a printed sample with your logo. We recommend requesting a physical printed sample for larger orders (500 pcs or more), or if your artwork is complex and you need to verify the exact imprint colors. For simple logo’s 1 – 3 colors we charge € 95 ex VAT for a printed sample.
The minimum order size is 72 pcs (in total).
This quantity can be mixed sku’s. For example 24 espresso cups, 24 cappuccino cups and 24 latte cups. Please always round the quantities per sku by 12. So for example 24, 36, 48 pcs etc.
About our return conditions
Returns and Exchanges
As we operate on a business-to-business (B2B) model, returns and exchanges are not possible—there is no right of withdrawal. We strongly recommend double-checking the color, dimensions, and volume before ordering. If you’re uncertain, feel free to consult our sales team, request a sample, or ask us to verify your Pantone color for accuracy.
We take great care to ensure every order is correct, but if you’ve received the wrong item, please contact us within 2 working days of delivery.
Send us your order number, a brief description of the issue, and photos of the items received. We’ll review the situation quickly and arrange for the correct items to be sent or another suitable solution.
We carefully pack all orders to minimize the risk of damage during shipment. However, if your items arrive broken or damaged, please contact us immediately with your order number and photos of the damaged items.
If the parcel or pallet shows visible damage when it is delivered, please ask the courier for a damage report or complaint form before signing. This documentation is essential so that we can file a claim with our shipping partner and arrange a replacement or solution as quickly as possible.
Acting quickly and providing photos and courier documentation helps us resolve the issue efficiently and ensures you receive a replacement without delay.
Send us an email and please include your order number and photos of the damaged items and packaging. We will review your case and arrange a replacement shipment or another suitable solution as quickly as possible.
In some cases, we may offer you to issue a credit invoice for the damaged products. Producing, printing, and shipping small replacement quantities separately is often not logistically or economically feasible, so a credit can be the most practical solution.
Please understand that a small number of items may be lost or damaged during production or delivery. We recommend increasing your order quantity by approximately 5% to account for this.
Rest assured, you will never be charged for items that are lost or damaged.
If you’ve received the wrong items, we may ask you to return all or part of your order. Because we operate several warehouses across Europe, please wait for our instructions and the correct return address before sending anything back.
At the bottom of each page, you’ll find several ways to contact us. Email is usually the fastest and most effective option.
If you notice that the shipping address on your order is incorrect, please contact us as soon as possible. We can usually correct the address before your order is shipped.
Once your order has left our warehouse, changes are unfortunately no longer possible. In that case, we’ll work with our shipping partner to try to reroute or return the shipment, but please note this may cause extra costs or delays.
To avoid issues, always double-check your delivery details before confirming your order.
If your digital proof has not yet been approved, it’s usually still possible to change your order.
For cancellations, it depends how far in the process we are. Please contact us as soon as possible so we can check the production status and confirm what’s still feasible.
Once the proof is approved and production has started, changes or cancellations are unfortunately no longer possible, as the printing process is already underway and costs have been incurred.
We always recommend reviewing your proof carefully before giving final approval to avoid any issues.
Yes, please let us know by email so we can reserve incoming stock for you. We’re happy to hold items in advance, but a confirmed order and payment are usually required to secure the reservation.
How to send your artwork to us
Artwork and logo's
For best results we prefer vectorised files such as .EPS, .AI, .PDF or .SVG. These retain maximum sharpness in printing. Files like .JPG, .PNG, .GIF or .PSD are not vectorised, and may result in poor print quality.
If you only have a raster file, we can refer you to a third-party conversion service. For simple logos, we’re happy to provide a free vector conversion and do our best to achieve an acceptable result.
To save time and conversion costs, please always ask your graphic designer or brand manager for a vector file. In most cases (about 98%), they already have one available.
Quick list with paid logo to vector services:
If you specify your colour using a valid PMS (Pantone Matching System) code, we can guarantee 98% colour accuracy *. If only CMYK, RAL or HEX values are provided, we can reproduce the colour only approximately, and any deviation is for your account.
* Please note: we apply up to ±2 % tolerance for colour variance—products with colour deviation less than 2 % are not eligible for return.
The thinnest line we can successfully print is 0.2 mm and for negative (cut-out) areas the minimum line width is 0.4 mm. Below this values the ink will flood causing specific details in your artwork to disappear.
For full-colour artwork or photo prints you must supply a resolution of at least 300 dpi. Files below this dpi cannot be accepted due to low quality printing results.
You must also clearly specify the print location on the product: e.g., “2 cm from the rim, one position left of the handle”, or “two sides”. Adjust your artwork proportions to match the available printable surface indicated in the product’s artwork template